All hosting providers promise to keep your site live and provide certain uptime guarantees. When you are negotiating an SLA, there are 3 major factors that should be discussed: guaranteed uptime, penalties that a hosting provider faces if uptime is below what is guaranteed, and what parts of your environment the promised uptime will be applicable to. Paying close attention to combinations of those things is vital for reducing the risk of downtime as well as minimizing its impact on your business.
Spark::red guarantees 99.9% uptime and offers up to one month of free managed hosting if the client’s site uptime is below that number. Moreover, uptime guaranteed by the SLA covers the whole hosting environment (from infrastructure and network to application layers all the way to your custom code). Contact Spark::red to learn more.